How LuxAura handles trade enquiries

1. What this policy covers

This policy explains how LuxAura handles personal and business information collected through this website, including trade applications, business product enquiries and contact enquiries.

2. Information we may collect

Depending on the enquiry, we may collect names, company details, ABN information, email addresses, phone numbers, product requirements and product interests.

3. How information is collected

Information is usually collected directly when you submit a form, email us, call us or otherwise request support.

4. Why we collect it

We use submitted information to respond to enquiries, review trade applications, prepare product responses, recommend suitable collections and coordinate follow-up.

5. Disclosure and service providers

LuxAura may share information with trusted service providers who help operate the website, process forms or support communication. We do not sell your information.

6. Storage and security

We take reasonable steps to protect information from misuse, loss and unauthorised access. No online system is risk free, but we aim to handle enquiry data responsibly.

7. Cookies and analytics

Like most websites, LuxAura may use cookies, logs or similar technical data to understand site usage and maintain performance.

8. Access and correction

If you want to access or correct the information we hold about you, contact LuxAura using the details below.

9. Contact LuxAura